How can we help?

Choose a product, select Add to bag, then open your bag and select Checkout. You'll see your products, delivery details and total before you pay. Once your order is placed, we'll email you a receipt.

You can pay by card (Visa, Mastercard, American Express, Discover or Diners Club), PayPal, Shop Pay, Apple Pay or Google Pay. Payment is encrypted through Shopify.

Yes, our prices are in Canadian dollars. Taxes and shipping are shown at checkout, so you see the full total before you place your order.

Yes. Subscribe with your email at the bottom of any page and take 10% off your first order. Your code shows on screen as soon as you've subscribed.

No. Gift cards can be used for treatments and products at our clinic. They cannot be used in our online store.

For gift card questions, call or text 587-355-3304.

Yes, when an item shows a Pre-order button. Order and pay now, and we'll email you when it ships or is ready to pick up in clinic.

Yes, where possible. Contact us as soon as you can with your order number: call or text 587-355-3304 or email info@dermnurse.ca.

We'll contact you about that item and give you the options, which may include a substitute, a later shipment or a refund for it. We won't substitute a different product without your agreement.

We ship orders within Canada. You can also pick up your order free at our Calgary clinic.

Yes, pickup is free at our clinic, Suite 110, 358 58th Ave SW, Calgary. Choose pickup at checkout, then wait for our email saying your order is ready before you come in. Pickup instructions come with your order confirmation.

Shipping options and costs for your address are shown at checkout, before you pay. Pickup at our clinic is free. Our Shipping policy has the details.

We usually process orders within 1 to 3 business days, and it can take a little longer at busy times. After that, delivery time depends on where you live and the carrier, and estimates aren't guaranteed.

When your order ships, we email you a shipping confirmation, with tracking when it's available. You can also see your orders in your account. If items ship separately, you may get more than one tracking number, at no extra shipping cost.

Contact us as soon as you can with your order number and any photos or details: call or text 587-355-3304 or email info@dermnurse.ca. We'll look into it and, where needed, work with the carrier to investigate.

Call or text 587-355-3304 or email info@dermnurse.ca right away, and we'll do our best to update it before your order ships. We can't promise a change once your order is processed or with the carrier, and extra charges may apply if the parcel comes back to us because of the address.

Skincare bought from us, in the clinic or online, can be returned within 40 days of purchase with proof of purchase. It must be unopened, or have at least 75% left. Please ask us before returning a product. There is no restocking fee.

Our Refund policy has the full details.

Email info@dermnurse.ca with your order number or proof of purchase, the product and why you're returning it. Please wait for our approval and return instructions before you send anything back.

Email manager@dermnurse.ca as soon as you can with your order number, the product, what's wrong and, if you can, photos of the product and packaging (and the shipping box, if it was damaged in transit). Keep the packaging while we review it. We'll arrange a replacement, exchange or refund, and you won't pay return shipping.

Approved refunds go back to your original payment method within 10 business days. We'll tell you if your refund is approved once we've received and checked your return, and original shipping charges are generally not refunded.

If more than 15 business days have passed since approval, email info@dermnurse.ca.

Usually you do, and you'll need a shipping service with tracking. Keep your receipt and tracking number until your return is complete. You won't pay return shipping if an item arrived damaged, faulty or wrong.

Yes, within 40 days of purchase, if we approve it and have the product in stock. Opened products need at least 75% left, and you pay tracked return shipping unless the item arrived damaged, faulty or wrong. Email info@dermnurse.ca to ask (for a damaged, faulty or wrong item, email manager@dermnurse.ca), and we'll tell you about any charge to ship the replacement before we go ahead.

We can't take back gift cards, final sale or clearance items, or opened products with less than 75% left, and returns must be requested within 40 days of purchase. Free samples and gifts can only come back with the purchase they came with. None of this limits your rights for faulty products or under consumer law.

Stop using it, and if the reaction is severe, get medical care right away. Then contact us with your order number, a description of the reaction and photos if appropriate: call or text 587-355-3304 or email info@dermnurse.ca, and our clinical team will review it.

Eligible products can be returned within 40 days if at least 75% is left.

Go to the sign-in page, enter your email and select Continue, then follow the steps on screen. There's no password to remember, and if you're new, the same steps create your account.

Sign in to your account to see your orders and track them.

Use the unsubscribe link in any of our marketing emails. We may still email you about your orders or your account.

Our Privacy policy explains what we collect, how we use it and the choices you have, including how to reach us about it.

A consultation with our team is the best place to start, and no purchase is required. Cosmetic consultations are free and take up to 30 minutes, in clinic or virtual.

Book a consultation on our booking site, or call or text 587-355-3304.

Book online on our booking site, or call or text 587-355-3304. Cosmetic consultations are free and take up to 30 minutes, in clinic or virtual. Medical consultations are not free; we confirm the fee when you book.

Call or text 587-355-3304, email info@dermnurse.ca, or send a message on our Contact page. For a damaged, faulty or wrong item, email manager@dermnurse.ca.

We're at Suite 110, 358 58th Ave SW, Calgary, AB T2H 2M5, one block from Chinook Mall, behind Silverhill Acura. Our clinic's Location page has a map, directions and parking details.